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Refund & Return Policy
Effective Date: 8 July 2025
At Aurastan, we take pride in offering authentic, energised, and spiritually aligned products like Rudraksha, gemstones, crystals, and other sacred tools. Each item is carefully cleansed, quality-checked, and prepared before dispatch.
As these are spiritual and personalised items, we maintain a strict no-refund and no-return policy, except in the rare case of:
- Receiving a wrong product
- Receiving a physically defective or damaged product
✅ Refund/Replacement Eligibility
You are eligible for a refund or replacement only if:
- The product delivered is not what you ordered
- The item is physically damaged or defective upon arrival
🚫 Not Eligible for Return or Refund
We do not offer refunds or returns in the following cases:
- Change of mind or cancellation after order confirmation
- Incorrect information provided while ordering (name, DOB, etc.)
- Energised/spiritual products once used/opened
- Delay caused by courier companies or force majeure (weather, holidays, etc.)
📩 How to Report a Wrong or Damaged Item
If you receive a wrong or defective product:
- Contact us within 48 hours of receiving the item
- Email us at [email protected] with:
- Your order ID
- Clear photos/video of the product and packaging
- A brief description of the issue
Once verified, we will offer:
- A replacement (preferred)
- Or a refund if a replacement is not possible
⚠️ Important Notes
- Refunds are processed only after proper inspection and approval
- Refunds, if approved, will be processed within 7–10 business days
- Aurastan reserves the right to reject refund/replacement requests that do not meet the above criteria
🙏 Thank You for Understanding
We appreciate your trust in Aurastan. Our policies are designed to maintain the sanctity of spiritual products while ensuring fairness to all our customers.
If you have any doubts before placing an order, feel free to reach out to us at [email protected]. We’re here to guide you.